FIRST TIME HERE AT MOTEL K?
The uniqueness of each of our individual suites has compelled us to manage reservations in a very specific manner. To book for any day of the week, we accept phone calls starting from 15 days prior, from 9:00 AM onwards. However, you can also purchase one of our suites with the 'special occasion' package, even before the 15-day window, up to a month before the arrival date, which includes the suite and a special occasion menu.
We would like to remind you that we do NOT accept individuals without a valid identification document. The valid identification documents accepted at our reception are as follows:
For Italian nationals:
- Identity card
- Driver's license
For foreigners who are part of the European Union:
- Identity card
For foreigners who are not part of the European Union:
Please ensure that you have one of these valid identification documents when checking in.
At the collection of the advanced payment, we automatically print the receipt. Please communicate at the time of booking if an invoice is required.
We would like to inform you that in the event of cancellation MORE THAN 48 HOURS before arrival, if you choose not to reuse the paid amount for a future stay, only 40% of the booking amount will be refunded. Customers who opt to reschedule the canceled reservation within a date not exceeding one year from the receipt issuance date can avail 60% of the amount paid. In accordance with article 1386 of the Civil Code, please note that in the event of cancellation with LESS THAN 48 HOURS notice, the ENTIRE DEPOSIT AMOUNT paid for the reservation will be retained.
For security reasons, the rental of themed suites and fantasy suites is not allowed for individuals under the age of 18, even if accompanied by parents and with valid identification documents.
Customers agree not to publish photographs taken in the suites or anywhere within the hotel without the prior written authorization of the Management.
In case of an overnight stay, the room must always be vacated by 12:00 PM on the day following arrival. For guests arriving after 1:30 AM, you are allowed to stay in the room until 2:00 PM at no additional charge. If you wish to stay beyond 12:00 PM (or 2:00 PM if you arrive after 1:30 AM), a series of progressive surcharges are applicable, allowing you to extend your stay as desired, subject to room availability.
Any time span that crosses 5:00 AM is considered an overnight stay. The PASSAGE rate is valid for stays from 0 to 10 hours.
PLEASE NOTE: If you cross 5:00 AM, your stay will be considered an overnight stay, and in this case, the daily rate will apply, regardless of the total number of hours. This allows you to stay in the room until 12:00 PM.
On Fridays and Saturdays, for Wellness Suites and FantaSuites, guests checking in or arriving after 9:00 PM will be charged the overnight rate, even if they decide to leave before 5:00 AM.
Small dogs are allowed only in the standard room category. Dogs must always be kept on a leash and equipped with a muzzle when outside the Motel for their needs (for which appropriate tools must be used). Pet owners must provide a health certificate.
Regarding the numerous booking conflicts: The uniqueness and availability of each of our individual suites require us to accommodate only a limited number of guests. This is not due to poor organization but rather to a numerical limitation determined by the chronological order of calls to the switchboard.
We would like to remind you that:
We do not accept individuals without valid identification documents.
Valid identification documents at our reception include:
For Italian nationals: Identity card, Passport, Driver's License. For foreigners from European Union countries: Identity card, Passport. For foreigners who are not from European Union countries: Passport.
Please note: As with all tourist accommodations, we do not accept individuals under the age of 18 if they are not accompanied by family members during their stay and if they do not have identification documents (birth certificate, identity certificate, etc.).