F.A.Q. - Frequently Asked Questions
- You check-in during the day (before 7 p.m.) and your stay lasts just under 10 hours;
- You check-in after 7 p.m. and check-out before 5 a.m.
Under any other times you will have to pay the full price (even if you check-in at 4 a.m. and leave at 6 p.m.) All of this is because there is an automatic change of date at 05*00 am and so the operative system recognises the people staying as ‘overnight’ (arriving one day and leaving the next)
It's very simple: you can either book
- calling the nr. 0383.61821
- via Internet filling in the booking form after signing up to our web site and activating your account through the email sent to your personal account.
Remember that your booking will be accepted starting at 9 a.m. with these deadlines:
- Bookings are accepted from two weeks before the date of check-in required ( ex. Saturday morning at 9 a.m. we will open the bookings for the Saturday in two weeks time.);
- Bookings for "special occasions" are accepted from 9 a.m. a month before of the chosen date, regardless of the day.
This isn’t as easy! We recommend you to make the most of the time to book, as explained in the previous answer, checking the availability ( you can take advantage of the possibility to book earlier with the "Special occasion booking") and don’t get too fixed on one room, a lot of time could pass before you’d find it free! There are 28 suites to choose from, why restrain your imagination?
It’s more to do with dimensions and specific details: for example only the senior suites offer dvd/cd/ mp3 players, the minipools and wellness features (saunas ,turkish bath and chromo therapy) are present only in the Wellness suites, and all of this and more is offered in the Fantasuites. The Fantasuites and the Senior Wellness suites are the jewels of the art of technology of location setting. Although all our suites are jewels, starting from the junior for settings and comfort (see the junior Santorini, Zen, Cupid, Tortuga, etc.). Naming them "Junior, senior, wellness, fantasuites" doesn’t mean to classify them depending on the care dedicated to their creation or their beauty! See it for yourselves, so why not try them?
You can book online by filling in the form. You will be requested to sign in (this is usually requested from the sites that offer online booking), so for the next time all you will have to do is login in with a code and password.
Do not concern yourself for the privacy, it’s hacker proof!!
When you request the booking of a room you will be notified of its availability in the time slot and date you requested: if it is free you will pass directly to the booking recap and you will receive an email confirming your reservation, if it is not available a page will indicate the available rooms in the time slot and date requested, or it will show the possibilities in the following days.
FIRST TIME HERE AT MOTEL K?
The uniqueness of each of our individual suites has compelled us to manage reservations in a very specific manner. To book for any day of the week, we accept phone calls starting from 15 days prior, from 9:00 AM onwards. However, you can also purchase one of our suites with the 'special occasion' package, even before the 15-day window, up to a month before the arrival date, which includes the suite and a special occasion menu.
We would like to remind you that we do NOT accept individuals without a valid identification document. The valid identification documents accepted at our reception are as follows:
For Italian nationals:
- Identity card
- Driver's license
For foreigners who are part of the European Union:
- Identity card
For foreigners who are not part of the European Union:
Please ensure that you have one of these valid identification documents when checking in.
At the collection of the advanced payment, we automatically print the receipt. Please communicate at the time of booking if an invoice is required.
We would like to inform you that in the event of cancellation MORE THAN 48 HOURS before arrival, if you choose not to reuse the paid amount for a future stay, only 40% of the booking amount will be refunded. Customers who opt to reschedule the canceled reservation within a date not exceeding one year from the receipt issuance date can avail 60% of the amount paid. In accordance with article 1386 of the Civil Code, please note that in the event of cancellation with LESS THAN 48 HOURS notice, the ENTIRE DEPOSIT AMOUNT paid for the reservation will be retained.
For security reasons, the rental of themed suites and fantasy suites is not allowed for individuals under the age of 18, even if accompanied by parents and with valid identification documents.
Customers agree not to publish photographs taken in the suites or anywhere within the hotel without the prior written authorization of the Management.
In case of an overnight stay, the room must always be vacated by 12:00 PM on the day following arrival. For guests arriving after 1:30 AM, you are allowed to stay in the room until 2:00 PM at no additional charge. If you wish to stay beyond 12:00 PM (or 2:00 PM if you arrive after 1:30 AM), a series of progressive surcharges are applicable, allowing you to extend your stay as desired, subject to room availability.
Any time span that crosses 5:00 AM is considered an overnight stay. The PASSAGE rate is valid for stays from 0 to 10 hours.
PLEASE NOTE: If you cross 5:00 AM, your stay will be considered an overnight stay, and in this case, the daily rate will apply, regardless of the total number of hours. This allows you to stay in the room until 12:00 PM.
On Fridays and Saturdays, for Wellness Suites and FantaSuites, guests checking in or arriving after 9:00 PM will be charged the overnight rate, even if they decide to leave before 5:00 AM.
Small dogs are allowed only in the standard room category. Dogs must always be kept on a leash and equipped with a muzzle when outside the Motel for their needs (for which appropriate tools must be used). Pet owners must provide a health certificate.
Regarding the numerous booking conflicts: The uniqueness and availability of each of our individual suites require us to accommodate only a limited number of guests. This is not due to poor organization but rather to a numerical limitation determined by the chronological order of calls to the switchboard.
We would like to remind you that:
We do not accept individuals without valid identification documents.
Valid identification documents at our reception include:
For Italian nationals: Identity card, Passport, Driver's License. For foreigners from European Union countries: Identity card, Passport. For foreigners who are not from European Union countries: Passport.
Please note: As with all tourist accommodations, we do not accept individuals under the age of 18 if they are not accompanied by family members during their stay and if they do not have identification documents (birth certificate, identity certificate, etc.).