Motel K Regole Essenziali
Avvisi inglese
Deposits Management
In the event of a cancellation 48 HOURS before check-in, if you decide to not reuse the sum paid for a future stay, you will receive only 40% of the amount paid for the reservation. Customers who choose to move the cancelled booking within a date not more than a year from the date of issue of the receipt can use 60% of the deposit. In line with Article 1386 of the Civil Code, in case of cancellation with less than 48 hours notice THE ENTIRE AMOUNT of the deposit paid upon booking will be retained...
Identity documents
Please Remember:
- We do not accept people without identification
- The valid Identity documents at our reception:
For people of Italian nationality
- ID
- Passport
- Driving license (only if your residence address is indicated)
For foreigners who are part of the European Union:
- ID
- Passport
Per gli stranieri che non fanno parte dell'unione europeaFor foreigners who are not part of the European Union:
- Passport
NOTE: As in all tourist and accommodation facilities - people under the age of eighteen (18) years are not accepted unless accompanied by family members during their stay... and they need a valid document of identity (birth certificate, identity certificate etc.).
What time should I leave the room?
In the case of overnight stay the room must always be left before midday on the day after the check-in; Customers who arrive after 1:30 at night are allowed to keep the room until 2 p.m. without having to pay any extra charge. If you want to extend your stay after midday (or 2 p.m. if you arrive after 1.30 am) there is a progressive series of surcharges which will allow you to extend your stay as long as you like once we verify the availability of the room.
Limitations
1) For security reasons, the rent of the themed suites and fantasuite under the age of 18, even if accompanied by their parents and with the ID, is not allowed.
2) The customer agrees not to publish photographs taken in the suites, or at least in the hotel, without the prior written consent of the Management..
Pets
Small dogs are accepted only in standard rooms. Dogs must be always kept on a leash and muzzle and taken out of the Motel for their needs (for which the appropriate tools must be used). Pet owners must present the health certificate.
Conflicts of Numerous bookings
About booking conflicts:
The uniqueness as well as the availability of all our suites forces us to satisfy only some of the requests. This is not due to a bad organization, it is based on a numerical exclusion following the chronological order on the arrival of calls to the call centre.
When the price becomes Overnight
Please remember that any stay which exceeds 05.00 a.m. will be counted as overnight.
The STOP AND GO (PASSAGE) Rate is applied to a stay from 0 up to 10 hours. PLEASE TAKE NOTICE: if exceeding 5.00 a.m. the stay automatically becomes an overnight (in which case the daily price will be applied regardless of the total amount of hours. This will allow the stay in the room to be extend until midday. On Fridays and Saturdays for the Wellness Suite and FantaSuite, customers staying or who arrive after 9 p.m. will be charged the overnight rate even if they decide to leave before 5 a.m.
Giving back the Key
Please keep in mind that even having booked, because of the uniqueness of our suites, you may have to wait a few minutes to receive the key upon arrival. We apologize for this inconvenience which is however due to a more careful management to improve the quality of service that we offer.
Receipts and invoices
When collecting the prepayment the receipt will automatically be printed. Let us know at the time of booking if you require an invoice...
